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About
A Guide to Ideas and Tools , author: Howard Gutknecht 206.579.3382
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While it is fresh in my mind, I thought I would record some observations on my coaching session yesterday at a local internet retailer. This was working with a technical trainer in their online fraud prevention and investigations unit. The skillset my subject was hired for involves interviewing subject matter experts (SME’s) and translating their experience into manuals and short training programs for new hires, and as systems evolve and are upgraded to do enhancement/refresher training.
What they didn’t do was give my subject a stand-up-delivery test. But, realistically, delivering in a monotone and without any humor or use of audience-involvement techniques probably wouldn’t have been required. The standard for this type of training is consistently low. If you speak in a monotone you show you’re not wildly enthusiastic about your work or the company, but there’s a subculture of low-affect in the technical areas of many companies. As a technical trainer at Weyerhaeuser told me last month: “If a nail stands out too much it’s the first to get hit with the hammer.” This is a useful metaphor, and I am interested in other similar metaphors and aphorisms. Anyone got one to share?
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On August 22, 2006, one of the 4 current holders of the CPLP in the state of Washington, Caroline Hubble, will detail her experiences in obtaining this Certification. How tough was it? How did she study for it? What support did she have in creating her Work Product submission? What options were there for the Work Product? How long did it take? Was it worth it?
Location: Uptown Espresso - Roaster Room
Time: 6-7:30 p.m.
Info: Howard Gutknecht 206.579.3382
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The Future of Training will be explored by 14 presenters and demonstrations in this day-long event sponsored by ASTD-Puget Sound.
Location: Seattle Public Library
Date/Time: September 25, 2006 - 8:30 a.m. til 5 p.m.
Details:
http://www.astdps.org click on the Professional Development pull-down menu at upper right and then on Professional Development Programs
Early registration until September 5: $75 for ASTD members
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